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FAQ
Home Warranty
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What is a Home Warranty?
A home warranty is a residential service contract, which provides homeowners (home buyers, home sellers or current homeowners) with coverage for unexpected repair costs or replacement of major systems and appliances that may break due to normal wear and tear.
Typically, the plan’s price is not dependent upon the age of the home. Not everything in the home is covered, so read your contract for more information.
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Can I renew my Allied Home Warranty?
Yes, the warranty-holder may renew their policy at the company’s discretion. Clients may change their optional coverage during this period.
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My home systems and appliances are old. Does that matter to Allied?
No, the age of the home and its systems and appliances does not disqualify them from coverage.
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Does Allied require an inspection before I purchase a plan?
No, coverage does not require a home inspection to purchase.
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Is there a waiting period before I can use my warranty?
No, you may begin placing requests when the contract goes into effect.
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How much can I save with a home warranty?
The average traditional home warranty costs $400 per year. Most people will own homes for at least 10 years. So, over 10 years, the total home warranty average out-of-pocket cost is $4,000.
Question: over 10 years, will you have repair problems with, or need to replace, your A/C, Heating, Ductwork, Plumbing, Plumbing Stoppages, Garage Door Opener, Garbage Disposal, Water Heater, Electrical System, Dishwasher, Oven, Stove, Built-in Microwave and Cooktop?
Answer: Yes, it is highly likely. And, since a simple A/C repair can cost $600 and an A/C condenser can cost $4,000 or more, you are likely to save a lot of money by owning a home warranty. In addition, Allied's home warranty provides you with other needed services such as Pest & Rodent Control, Termite Treatment and Re-key Service and optional coverage for your Pool/Spa, Built-in Wine Cooler, Stand Alone Icemaker and other important coverage.
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Service Questions
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How do I place a service request?
Web: You may place a service request directly on our website by clicking on the “ Request Service/Log-in” menu item. If you have forgotten your log-in information, email us at Sales@AlliedHomeWarranty.com and include your name, phone number and property address. Phone: You may call us at 866-791-1200 or 713-664-0200 Email: Service@AlliedHomeWarranty.com. |
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Do I get to choose my own vendor?
We have personally selected highly trained technicians to make sure our clients receive quality service every time they need a home repair.
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Is there a fee for each visit?
No, there is one service fee due for each claim—subsequent visits for the same claim are at no additional charge for up to 30 days after the service visit.
In addition, each different trade will require its own service call fee. For example, plumbing and air conditioning requests will require two separate service call fees because these repairs require two separate trades.
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Will the vendor come out today?
Allied’s Service Providers contact clients as soon as possible within normal business hours and usually initiate service within 24 hours of the request. Emergency or after normal business hours service charges are not covered under the plan. In addition, many major system repairs or replacements can require more than one visit to complete, such as to order a part or schedule an installation.
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Is there a limit to the number of repairs Allied covers?
No, Allied allows an unlimited number of claim requests;however,there is a dollar limit per claim and per contract.
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What is the difference between a homeowner insurance policy and a home warranty plan?
Allied’s home warranty covers items typically not covered under standard homeowner policies. Importantly, a home warranty does not cover secondary damages or damage as a result of an accident or Act of God.
As an example, if your water heater leaks and damages your floor, Allied will replace the water heater, but Allied is not responsible for the damage to the floor. Your homeowner’s policy may cover the damage to the floor.
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What is an after hour service fee?
For service outside of normal business hours, the client is responsible for the overtime fee charged by the Service Provider.
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Does Allied use refurbished parts?
No, Allied does not mandate that its Service Providers use refurbished parts.
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Do you replace appliances with the same brand?
Allied is responsible for replacing equipment of similar features, capacity and efficiency but is not responsible for matching dimensions, brand or color. Typically, if our clients are interested in purchasing certain brands, our Service Providers allow them to pay the additional costs for the specific brand.
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What does "pre-existing" mean?
A “pre-existing condition” is a malfunction of a system or appliance that existed prior to initiating coverage.
A “not detectable“ pre-existing condition is a pre-existing condition that would not have been detectable by visual inspection or a simple mechanical test.(such as trying to turn the system on)
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Tips
Service Questions
A/C & Heating system
HVAC stands for "heating, ventilation, and air conditioning." These three functions
are closely interrelated by providing comfort, acceptable indoor air quality and
reasonable operation. HVAC systems can provide ventilation, reduce air infiltration,
and maintain pressure relationships between spaces.
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Plumbing system
The plumbing system in the home is composed of a system that brings freshwater in
and a system that takes wastewater out. The water that enters into the home has
enough pressure to enable it to travel upstairs, around corners and to other areas
of the home. As water enters into the home, it passes through a meter that registers
the usage amount.
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Water heater
Water heaters go through a thermodynamic process that uses an energy source to heat
water above its initial temperature. When using the hot water heater. To replace
the water being used, fresh cold water flows into the bottom of the tank, activating
the heating element. (Your average teenager uses well over 50 gallons per day of
hot water and right before you want to use it.)
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Electrical system
Electricity is sent to a home from the utility company via overhead power lines
and/or underground conduits. The point where the electricity arrives at the house
is through the electric meter. This device tracks the amount of energy delivered
and consumed by the household. From here, the power is channeled to the main service
panel, commonly referred to as a "breaker box". The main service panel is the central
distributivon point for the entire home’s power supply.
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Dishwasher
A dishwasher is a mechanical device for cleaning dishes and utensils. Unlike manual
dishwashing, which relies largely on physical scrubbing to remove soiling , the
mechanical dishwasher cleans by spraying hot water on the dishes.
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Range/Oven/Cooktop
A stove is a kitchen appliance designed for the objective of cooking food. Kitchen
stoves depend on the application of direct heat for the cooking process and may
also contain an oven, used for baking. An oven is an enclosed compartment for heating,
baking or drying.
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